How to Pass the Cabin Crew Assessment Day Group Exercise




The cabin crew assessment day group exercise can be a dreaded part of the process. I remember when I attended my cabin crew assessment day my mind was spinning with questions for which of course I had no answer:

“What task will I have?”
“Who are my team-mates going to be? Will they know we must work together or they will go for the ‘look after yourself’ approach?”
“Will we make the task a success or a complete failure?”
“What are the assessors looking for and how can they figure it out if I have what it takes to be a flight attendant when they only asked us to put some lego blocks together?”

The big question here is why the group exercise is part of the assessment day?


The exercise is designed to identify specific skills required for the cabin crew position. 


The job requires you to work in group, deal with various scenarios (there are no two flights the same), be pressured by time, weather or other stress factors, communicate clearly with people of various backgrounds and positions, listen to instructions or complaints and make quick decisions.
The assessors need to see that you are capable of doing all of this.

You will be facing a complex task in a group of 8-12 people. All the applicants will display their own personality: some will be very loud and dominating, while others are shy and reserved. The group dynamic will reveal each candidate’s individual personality and behavior, and this is how the assessors can predict how each candidate is likely to behave in their future work environment. Also, they can predict how you are likely to react in specific situations.
You will be assessed on the following competencies:

  • Teamwork
  • Time-management
  • Listening
  • Initiative
  • Motivation and enthusiasm
  • Creativity
  • Decision-making


What makes a good team that will be efficient?

  • Everyone understands the task and helps each other.
  • There is a balance between “what do we need to do” vs. “how do we achieve this”.
  • Group members listen to each other and everyone’s idea is heard.
  • There is a supportive atmosphere where group members feel comfortable to say what they think.
  • The group has a range of individuals that contribute in different ways and complement each other: leaders, planners, creators, etc.


What makes a team ineffective?

  • People talk more than they listen, so not all group members can contribute.
  • Roles are not delegated to members of the team.
  • Arguments between group members.
  • Lack of trust and helpfulness.
  • One or two members dominate the entire group and make all the decisions.


Here are some tips that will make the group exercise a success for you:


Tip #1 - Use the names of your colleagues


Everybody wears a name tag. Use it when you address somebody. This will show that you are courteous and have good manners, but also that you pay attention to details.


Tip #2 - Take initiative


Volunteer to read the task, write the notes or keep the time. However, if you take responsibility for a task, make sure it is completed. If you are responsible to keep the time, then do not be afraid to alert your team members that you only have 5 minutes left. It will work against you if the team fails due to the area you’ve taken responsibility for.


Tip # 3 - Be active in the group


Speak up and be a prominent part in the exercise. Try to be the person who contributes, not only reacts to what others are discussing or asking. In the same time, listen to others as well and do not be the only one who talks or expresses ideas.


Tip #4 - Have a watch and use it


Time is the biggest constraint in a group exercise. Always keep an eye on the time while you are working. 


Tip#5 - Quality vs quantity


Do not talk just for the sake of talking. Try to move your group forward with your contributions. The main point of the assessment is not to get the correct answer but how you interact with others to get to that answer.


Tip #6 - Be yourself


You are not being assessed on what you know, but on how you think. Don’t try to put a mask and pretend to be someone else. The day is long and you will get tired of pretending and your true self will eventually come out.


Tip#7 - Have fun


Keep the atmosphere light and breezy, and do not make a big deal if an idea your group discussed for 5 minutes turns unproductive. Smile often and have a blast!

Here are some examples of group exercises:
Example 1
You are 12 people on a sinking ship. There is an escape boat, however only 8 people fit in it. Your group has to discuss who will be saved. You have 15 minutes to come up with an unanimous decision. 

Example 2
Your ship makes an emergency landing on the moon. You have the following equipment with you:
Flashlight
Parachute
Water
Compass
etc
Chose 5 priority items that you would take with you from the ship. When you are unanimous, write them down on the whiteboard. You have 15 minutes to complete the task.

Example 3
You have the following group of cabin crew:
Yusuki – 22 – Japan – smoker
Maria – 24 – US – smoker
Anna – 29 – Kenya – non-smoker
Iman – 27 – Morocco – non-smoker
Sofia – 25 – Egypt – smoker
Yen – 22 – China – non-smoker
Your group is the accommodation department that decides which crew gets paired up in 2 bedroom apartments. You will present your decision and explain your criteria of selection in 15 minutes.

Example 4

You are working the London-Dubai sector, and you have the following complaints in the aircraft:
1A – Mr. Smith – frequent traveler complains that he did not get a seat with leg room
10 C – Mrs. Jones traveling with a child and an infant did not receive a toy for her child
12H – Mr. Rogers TV doesn’t work
14K – Mr. Ford did not get his diabetic meal.
What is your order of priorities in solving these complaints and what solutions would you offer.
The group has 20 minutes to decide.

These are just a few examples of tasks that you will be required to fulfill during your cabin crew assessment day.

Now that you know what to expect from your group exercise, ask yourself the following questions:
‘What is my role in a group?’
‘Am I a player or an observer?’
‘Am I a dominant personality?’
‘Should I contribute more?’
‘Should I take a more active role?’
‘Should I encourage others to contribute?’

To get the 4 types of group exercises – role play customer service scenarios, one word cards, team building and prioritization exercises, including solutions and language to use get How to Become a Flight Attendant eBook

Find out more about the Assessment Day and the 9 Mistakes to avoid.
Check out the airlines recruiting now:
Emirates
Etihad
Qatar Airways

202 Comments

  • Christian

    Reply Reply January 8, 2017

    Hi Kara
    How are you. Hoping you are ok.

    First of all I want to congratulate you for this forum its really helpful for those one whose dreams are to become a cabin crew !!

    I have a quick question. There will be a requirement event in Manchester on 28/01/2017 and I would like to go.The full body pictures have been taken and I was wearing a light blue business attire. Do you believe that is it not the appropriate color to show up ? or Should I dress with basic color like black or dark blue ?

    I really hope you can help with this question because I am wondering if it could be OK or its not definitely the right color to show up.

    Thank you very much

    Christian !

    • Kara

      Reply Reply January 10, 2017

      Hi Christian,

      If the suit is professional looking, you can keep the photos. If however the look is more casual, I would change the photos.

  • ravi

    Reply Reply December 21, 2016

    Hlw can i know the gd topics for cabin crew

  • omar

    Reply Reply October 13, 2016

    hi kara :))i need your help plz ! i applied online and my status changed from recieved app to AUR after 4 weeks and i edited my cv today from edit submission button and it changed updated file from today but still AUR . is that could be a problem that can delay my invitation to AD which is 29th october? i am afraid i dont get inviatation because of my edit submission i did :S hope you can help me

    • Kara

      Reply Reply October 18, 2016

      Hi Omar,
      I don’t think this should be an issue that will affect the outcome of your application.

    • omar

      Reply Reply November 5, 2016

      heeeyy kara, just have a quick question hope you can help me if i failed in the Assesment Day do i have to wait 6 month ? i passed all stages and drop into the stage which was the english test :S
      cant wait for your reply

      • omar

        Reply Reply November 5, 2016

        heeeyy kara, just have a quick question hope you can help me if i failed in the Assesment Day do i have to wait 6 month ? i passed all stages and drop into the last stage which was the english test :S there is upcoming open day this month same recruiter dont know what to do?
        cant wait for your reply

        • Kara

          Reply Reply November 7, 2016

          Hi Omar. The official rule for Emirates and Etihad is to wait 6 months.
          For Qatar Airways, you can go back at any time.
          I hope this helps you 🙂

  • Mimi

    Reply Reply September 30, 2016

    Hi Kara,
    There will be a recruitment event for Qatar airways in my country in only one week from now and I’m preparing myself to attend it. My question is that whenever I search the recruitment event link online or on the Qatar ‘so airlines website I find the APPLY bottom. Does this mean that I have to apply first before attending the RUCRUTMENT event, or should I just attend it on the given date??
    Plz I’m waiting your reply ASAP, because I’m running out of time and this is my only chance to try it.
    Best

    • Kara

      Reply Reply October 4, 2016

      Which event is that Mimi?
      If it’s a CV drop off that gives you a name of the venue as well as a time frame for dropping off your documents, then you can go without previously applying online. Good luck 🙂

  • kasuni

    Reply Reply September 14, 2016

    Hi Kara,
    I’ve been reading the past comments and replies that you have given ,i wanted to ask a pimary question fromyou since i think that you will help me to make my dream come true. i want to know about:

    01)what is this online applying thing and please let me know whether everyone have to apply before the assessment day?

    02)If so please provide the time period that we have to apply (for example : one or two months prior they coming to our country or applying anytime )

    03)please explain how they select candidates to send out invitations

    04)please explain whether only the invited candidates can come to the assessment day ??

    • Kara

      Reply Reply September 14, 2016

      Kasuni, your first stop is here
      https://flightattendantcentral.com/advice/
      Read through every article, it explains each stage of the assessment.
      To answer your questions
      1. The online application is the careers web page of the airline. The online portal that receives applications after which the HR department screens them. It is a standardized form of CV. Everybody who wants to participate in the assessment day must apply and be shortlisted.
      2. It is usually 6 weeks.
      3. They select the individuals that meet the minimum requirements and ideally something on top, such as customer service experience, languages that are on demand and an exquisite personal presentation.
      4. Yes, that is correct. An assessment is an invitation-only event.

  • AMMA

    Reply Reply August 26, 2016

    HELLO Kara,

    I am from Ghana and would like to apply for the Cabin Crew job. I would like to know of the assessment or open date for people in Ghana.
    Thank you.

    • Kara

      Reply Reply August 31, 2016

      Currently Amma there are no recruitment events organized in Ghana. You could look into travelling to a nearby location – there are regular events organized in Morrocco and Tunisia, however you have to apply for these through an agency.
      So for the moment you can just regularly check the airlines for the monthly recruitment events and prepare as much as possible so when they actually come, you will be fully prepared.

  • Ann

    Reply Reply July 18, 2016

    Hello Kara,

    i want to ask you about age. I heard that Emirates have an unwritten rule that candidates must be strictly up to 30 years. This inclusive 30, or 29 years – the maximum. I know that the site has no age boundaries, but the agency-intermediaries are not allowed those 30 years people. Thanks for the answer.

    • Kara

      Reply Reply July 20, 2016

      This indeed is a very sad occurrence happening in countries where agencies are organizing the recruitment. In other parts of the world, there are no such conditions. I had readers in their mid to late 30s being hired by Emirates.
      If however you must go through the agency, I am afraid you will have to comply with their requirements.
      I’m sorry I can’t give you better news.

      • Davy Sheridan

        Reply Reply August 3, 2016

        Hi kara, I have submitted and application as cabin crew to Emirates, but unfortunately came back unsuccessful, I also attended an open day here in Ireland, but didn’t make it through to the assessment part.
        Is it worth trying the application process again, and attending an open day next week again

        Regards,
        David.

        • Kara

          Reply Reply August 4, 2016

          Hi David. The official rule is to wait 6 months before re-applying. This however seems to be negotiable in some locations, so I think you have nothing to lose by showing up.
          Nevertheless, I would like to add that you can’t possibly do the same thing over and over again and expect a different result. Go back to redo your CV, take newer, better photos, become aware of your body language, change your interview attire and look into confidence boosting techniques.
          Being here is a great first step, makes sure you read more here
          https://www.flightattendantcentral.com/advice

          Good luck 🙂

  • jackie

    Reply Reply May 20, 2016

    hello kara

    Am jackie and i applied for emirates cabin crew vacancy and was given a date to attend in dubai.My question is i would like to change my date to a later date can i request or its for them to decide?And will they accept change of dates?thanks

    • Kara

      Reply Reply May 24, 2016

      Yes, you can request another date.

  • SAIKIRAN

    Reply Reply May 16, 2016

    hi kara mam,
    im having 185cms of height with good personalty and skills.am i suitable for international airlines for cabincrew or shall i go for domestic airlines. im thinking that i would like to go for domestic and after one year ill get experince so that, i can eligible for international air lines.
    Is my idea is good or not. please help me

    • Kara

      Reply Reply May 18, 2016

      Hi Saikiran. For the airlines in the Middle East you don’t need to have any previous airline experience. Just go ahead and apply and see what the outcome is. If however you feel more confident to apply for a domestic airline, do so.
      Don’t be scared to aim higher though.

  • Bonnie Jaffe

    Reply Reply April 29, 2016

    Hi Kara,

    First off, just like others have said, I wanted to thank you for taking the time to answer all of our questions. I have read through the majority of these comments and you’ve been extremely helpful.

    After applying online, about a week later, I received an email that begins like this:

    “Ref. No.: 1005694746

    Dear Bonnie,

    Emirates will be hosting a Recruitment Event near you. If you would like to attend, please bring an updated CV, a photograph and a copy of this letter.”

    I noticed on their website that the day I am choosing to attend states that it’s an “invitation only” day. Does this mean that I am invited to participate in the assessment day? Or is this just an “invitation only” open day? At the bottom of the email, it reads: “Alternatively, you can show up at ANY of our other events. Visit our website http://www.emirates.com/careers for dates and locations. This is an opportunity to drop off your CV with one of our recruiters in person. You may then be shortlisted to attend an assessment process either on the same day or the day after. Any expenses incurred by you will not be reimbursed by Emirates.”

    Thanks so much!

    • Kara

      Reply Reply May 4, 2016

      Bonnie, it’s still an open day, meaning the CVs will still be screened at the begging of the day. Shortlisted candidates will be invited to continue to the assessment.

  • Ruvimbo

    Reply Reply April 20, 2016

    Hi Kara,

    My recruitement day is in three days. What picture should i carry with me a full lenght or a passport size photo. I asking this because on the invitation letter they said bring a photo of yourself.

    • Kara

      Reply Reply April 21, 2016

      Be prepare with both a passport photo and a full length photo Ruvimbo.

  • Barakat

    Reply Reply March 15, 2016

    Hi Kara. Pls could u tell me the difference btw application received and application under review. My friend and I applied at the same time and her own application says under review while mine says received. Pls I need to know what it means ASAP. Don’t want to jump to any conclusion yet. But I’m thinking mine still says received cos I keep editing my submission. Thank u

    • Kara

      Reply Reply March 22, 2016

      There is no conclusion to this yet Barakat. Received means that it is in their system. Under review means that somebody is already looking at it. Neither one means you made it or you didn’t. This is just the first step of a very long process. You need to find a way to relax a little. There will be much more challenging things to tackle in the future stages of the assessment.

      • Enosh

        Reply Reply June 7, 2016

        I have traveled from colombo srilanka to dubai and was invited to cabin crew assessment for flydubai on the 9th June.
        What would they check on math & English test, also appreciate if u could provide me what will be the group assessments which they will prepare for us.

        • Kara

          Reply Reply June 9, 2016

          Enosh, here at Flight Attendant Central we only discuss the interview process for Emirates, Etihad and Qatar Airways for which you can read some more articles here
          https://flightattendantcentral.com/advice/.

          I can’t help you with the interview process of Fly Dubai.

  • Rita

    Reply Reply December 24, 2015

    Hi Kara,
    This is my first time that i’m applying for a cabin crew position. Can you please tell me how to prepare myself for the assessment.

    Thanks.

  • Hauda

    Reply Reply December 16, 2015

    Hi Kara,
    So I am freaking out right now, I just found out that Emirates now has a minimum height requirement of 160 cm!! I don’t even know if I am that tall, so afraid of checking and getting disappointed in the process! But will this be measured according to when someone is in shoes or not? I’ve been saving religiously to travel to another country for open day, I’m only happy I know this now before I travelled for nothing! I badly want to be an Emirates cabin crew. I just need clarification on this height requirement issue.. I’m so sad really. Thank you Kara

    • Kara

      Reply Reply December 17, 2015

      Hauda, you won’t get out of doubt until you measure yourself. 160cm is without shoes. The good news however is that Emirates is for the moment the only airline requiring a minimum height.

  • Sapna

    Reply Reply November 20, 2015

    Hello kara mam
    I allready give many time interview .my hight weight qualifications everything is good .Every time I go for interview with good preparation and well grooming .I don’t know what happen every time I am rejected in first round .I don’t know where I am wrong .plz suggest me what should I do and my age is 30 years is running can I apply in airlines .I already read your all questions and answers .plz plz guide me .I really appreciate if u give me reply . Plz give me reply via emai sapna.thakur63@yahoo.com
    thanks

    • Kara

      Reply Reply November 24, 2015

      Sapna,

      I am obviously unable to tell you the exact reason for being rejected. Open Days are highly competitive events and only the best of the best will be selected. There are many factors that are taken into consideration such as language abilities, soft skills, customer service experience as well as impeccable first impressions. This is all measured against the rest of the candidates.
      I can only advise you to keep on trying and apply for all airlines hiring, even if it’s just to gain experience.

      Focus on improving yourself and your skills, as well as broaden your experience.

  • Siba el sabbagh

    Reply Reply November 2, 2015

    What do you think kara about my question? Will the accept to delay the date with another date? Or will I lose the chance to attend it?
    For example: my assessment day is on 11_11_2015
    I want to replace it with 22-12-2105 ( there is an assessment on this day) so what do you think?
    Im scared of sending a request to change the date , in order not to get the allowance to attend another date

    • Kara

      Reply Reply November 8, 2015

      If they have space for the new date, you will get it confirmed. Don’t be scared of this.

  • Siba el sabbagh

    Reply Reply November 2, 2015

    Dear kara, thank you souch for these valuable informations
    You are amazing female!
    I have a question for you
    If I get the approval of attending an assessment day with etihad airways ( I received an email asking me to send the confirmation to attend the day) I sent an email concerning the confirmation) but inside the email its written that if I want to reschedule the date, I have to send an email before 4 days from the date of the assessment day!
    If I want to reschedule it, the recruiters team will accept to delay it with another date?? Or will they tell me no sorry we can’t, if you reschedule it you will lost the chance of attending the assessment day, even if I got the approval before???

    • Kara

      Reply Reply November 8, 2015

      You can reschedule it Siba. Once they propose this, it is always an option. This part of the selection process is not a “test”. It is simply being reasonable.

  • Zeynn

    Reply Reply October 27, 2015

    Thanks Kara,they are coming at the end of the month and its good for me because am not working that day its a weekend,is that one day enough for one on one interview?am a little bit scared,if they need me again here a in this country next round and am not available. you
    know what i mean…kindly advice

    • Kara

      Reply Reply October 27, 2015

      Zeynn, with Emirates, the final interview is usually schedule for the next day.

  • Zeynn

    Reply Reply October 24, 2015

    Hi Kara.First i wanna thank you greatly for helping out.May you be blessed.
    I have passion in flying and recently i applied with EK and fortunately they invited me for interview at the end of this month in this country.NB am not a citizen here i just came here for work and my contract will end in two weeks time.Now i got a question,i know assesment day will be only a day,if i successfully pass that day will they give me an interview the next day?secondly,how
    long will it take for them to say am successful?am concerned because of my end of contract.i want things to b in order.do you think that two weeks will be good time for them and me?thanx in advance 🙂

    • Kara

      Reply Reply October 26, 2015

      Hi Zeynn. The recruitment process will take much longer than 2 weeks. If you pass the initial stages, you will have to wait approximately 6 weeks to receive a successful email that invited you to proceed with medical tests. After you submit all the required documents, it will take a little more time to process everything and reserve a spot in the next training they have. My rough estimate is that from the final interview to your joining date will be 4-6 months. It is not necessary for you to stay in the country where you are right now. You just need to leave a valid email address and a phone number you have access to regardless of location. I hope this helps you 🙂

  • MC

    Reply Reply October 2, 2015

    Hi Miss Kara!

    About being cabin services assistant, is there any chance for them to become a cabin crew?

    Thank you!

    • Kara

      Reply Reply October 2, 2015

      I’m sorry MC, but the CSA position is not in my area of expertise.

  • Ziningi

    Reply Reply September 25, 2015

    Hi Kara,

    I was invited for the first stage of the assessment with Qatar Airways. During the height test they gave us one word in which we have to discuss. What do we have to be careful of? Any examples and advise?

    During Role-Play I was given the following:
    The hotel was fully booked and you have a customer that reserved a booking 2 weeks prior but couldn’t be settled in a room. The customer is upset and had a 17 hour flight and spent 2 hours at the airport. What is the solution? advice?

    Thank You

    • Kara

      Reply Reply September 29, 2015

      Ziningi, this is a very light scenario and the beauty here is that you have the freedom to choose as many outrageous solutions as you want. So what would you do?
      The customer is always the one who comes first into any scenario. So you need to immediately find alternative accommodation options, such as other hotels. You will also arrange a complimentary limousine or taxi transfer and ideally an apology letter and a complimentary bottle of wine or spa voucher to be delivered to his room as soon as possible.
      Whenever faced with a customer who is upset, ask yourself how would you like to be treated if you were the customer. And then do the exact thing.
      As for the one word discussion, they just want to see how resourceful and imaginative you are. There is no right and wrong answer, but it must be original.

  • kim

    Reply Reply July 15, 2015

    Hi Kara,

    I would like to know if the Assessment day for Etihad already includes the final interview or will the final interview be set the next day or any other day after the assessment. I would like to take my leave for work and needed the exact number of days to apply for it.
    Thank you in advance.

    • Kara

      Reply Reply July 16, 2015

      Kim, most of the times it is all covered in 1 day. Fingers crossed for your success!

      • kim

        Reply Reply July 16, 2015

        Thank you very much Ms. Kara for your response.

        By the way,for both Etihad & Emirates Assessment day is it okay to have a brown bag? I read in one blog that it should be a black one.

        Lastly, I’m a little bit concerned about my weight because my BMI is 17.6 (underweight) & the normal BMI is from 18.5-24.9. Will there be any issues about it? Though I read in your book that it should be within the normal range. I read in another blog that for EK its okay to have a BMI from 16-18. Is this true?
        Thank you once again for your book and passion for helping other cabin crew wannabes. =)

        • Kara

          Reply Reply July 21, 2015

          Kim, a brown bag is fine.
          As for your BMI, this is a part of the medical examination. You should consult your doctor and follow a plan to help you reach a normal BMI. 16-18 BMI is acceptable if it’s proportionate to your body frame.

      • Tebello

        Reply Reply September 12, 2015

        Hi Kara…I’m Tebello at South Africa… I’m a 27yrs old lady…I wanted to know if can I apply for a flight attendant even though in the mean time I don’t have a passport??? Are the any possibilities that I can be chosen??? Or I should get the passport first??? As for the attire…should I just wear any maroon 2peace as I’ll be interviewing by Qatar??? Or should I get the same attire as theirs???

        • Kara

          Reply Reply September 17, 2015

          Tebello, you don’t need a passport initially. You can tell them you’re in the process of obtaining one and you will be required to submit a copy when you have it. As for the attire, you shouldn’t make any additional expenses just for the sake of color. Go with what you have as long as it is a formal business attire suitable for an interview.

    • ipy

      Reply Reply July 30, 2015

      Hi Kara

      thank you for such an informative blog. i am already preparing myself for the open day for both Etihad and Qata respectivly.

      my question to you is, I read as part of documentation i will need reference letters from previous to current employer. currecly i work at an informal salon and we dont have a formal email adress let alone logo n cover letters. what should i do in this regard?

      • Kara

        Reply Reply July 30, 2015

        You can bring this up with your recruiter Ipy, and they can advise what they expect you to provide. In the initial stages you don’t need the recommendation letters.

  • Nic

    Reply Reply July 9, 2015

    Morning Kara

    Would you recommend attending an assessment day if you have not received an invitation letter yet?

    I applied for a cabin crew position 3 days ago and I see there is an assessment day in my city in 3 days time. Could I just go and take my chances? (obviously I will dress appropriately and bring my CV and photographs)

    • Kara

      Reply Reply July 11, 2015

      Nic, I wouldn’t recommend you disregard the initial set of instructions. Invitation Only means just that. If your application is shortlisted, you will be invited for the next available event in your area.

  • Reeyah

    Reply Reply July 3, 2015

    Hey Kara I hope you doing well. I have an assessment day for Emirates on the 12th of July and I’m extremely nervous because I really want this job. You you kindly please help and advice me on how to prepare myself and what to expect.
    Thank you and I hope to hear from you soon

  • Faizan

    Reply Reply July 3, 2015

    Dear Kara,

    I got email from EK for assessment day. Kindly advise that which kind of preparation i have to do

    Regards,
    Faizan Rafique

  • anne

    Reply Reply June 23, 2015

    Hi Kara.
    Thank you for the wonderful information.
    I have been to an interview and was ask what do I do for a living.
    Should I just mention I am currently working as xxx ? or should I elaborate more ? can I add I hope i can change the xx to a cabin crew soon..

    I am a bit confuse as I thought we should answer as we are asked but my recruiter just kept quiet after I mention I am xx.

    Hope to hear from you Kara as I plan to try again in a few days time for another open day.

    • Kara

      Reply Reply June 23, 2015

      Anne, this question is pretty straight forwards and it refers to your current job. Don’t reply in one word, but don’t over-elaborate. Try to find a balanced 1-2 sentences.

  • Lanee

    Reply Reply May 29, 2015

    Hello!

    Thank you so much for your help. I received an invite too, but on the website it says that my date has changed, but it doesn’t state to what??

    The event is suppose to be tomorrow and now I don’t know what to do.

    • Kara

      Reply Reply June 1, 2015

      The date on the website is the new date Lanee.

  • Alena

    Reply Reply May 17, 2015

    Hi Kara!

    Thank you for creating this website, it’s so helpfull! 🙂 I have applied for Emirates cabin crew and expected for an invitation letter. I live in Brisbane, so I hoped to attend an assessment day there. But I recieved the letter after the recruitment event in Brisbane was over. Here is this letter:

    Emirates will be hosting a Recruitment Event near you. If you would like to attend, please bring an updated CV, a photograph and a copy of this letter.

    Locations near you:

    Sydney – Australia
    Date: 09th May 2015
    Time: 09:00 AM Sharp
    Venue: Radisson Blu Hotel Sydney,
    27 O’Connell Street,
    Sydney, NSW 2000, Australia

    Adelaide – Australia
    Date: 09th May 2015
    Time: 09:00 AM Sharp
    Venue: Mayfair Hotel
    45 King William Street,
    Adelaide SA 5000, Australia

    Alternatively, you can show up at ANY of our other events. Visit our website http://www.emirates.com/careers for dates and locations. This is an opportunity to drop off your CV with one of our recruiters in person. You may then be shortlisted to attend an assessment process either on the same day or the day after. Any expenses incurred by you will not be reimbursed by Emirates.

    Unfortunatelly, I did not have any possibility to go to Sydney nor to Adelaide. And I know that the next assessment day in Brisbane is assigned for 27th of June. Am I eligible to attend this upcoming event? Do I need to confirm somehow that I am going to attend it and if yes, how could I do it? Thank you in advance 🙂

    Best wishes

    Alena

    • Kara

      Reply Reply May 20, 2015

      Yes Alena, you can go to the assessment in Brisbane with your current letter. You don’t need to do anything else. Good luck 🙂

  • saurabh walke

    Reply Reply April 25, 2015

    how to pass the interview of cabin crew because i am new here i dont know what criteria shoud be follow while applay for this job.. have the required any experiance.. currently iam persuing hmct 3rd yr… i am only completed my industrial training bt my long term goal for work in cabin crew plz give me outstanding suggestion…….what is the age limit, and fresher can apply or not

  • imane

    Reply Reply April 16, 2015

    Dear Kara,

    Please I need your help I have been successful for both airlines EY and EK and I don’t know which one I should choose, I’m soooo confused, plz give me an advice.

    • Kara

      Reply Reply April 19, 2015

      Imane, it’s a tough decision to take, but you must take full responsibility for it. Both airlines are excellent with their crew, customers, they have new planes, new destinations, amazing training facilities and wonderful accommodation. So you will do great regardless.

  • selina

    Reply Reply April 7, 2015

    i am about 5’5 and i am 14 years old is my height right to a an air-hostess or will i grow more

    • Kara

      Reply Reply April 8, 2015

      Selina, I really can’t say how much more you will grow in height until you are 21, but for the airlines in the Middle East you must be able to reach 210 or 212cm on your tip toes.

  • Dileeka Nishamini

    Reply Reply April 3, 2015

    Dear madam/sir,
    I need to know that how much time usually it takes to inform an applicant whether he/she has been Shortlisted after the first interview for the next.
    Thank you.

    • Kara

      Reply Reply April 4, 2015

      It takes 4-6 weeks Dileeka.

  • Saurav

    Reply Reply April 2, 2015

    Hii..do u know..if emirates has an upper age limit..coz I m 31+ ,Indian,Male..i keep getting rejected after 1st round..any Intel wud be appreciated
    Cheerz

    • Kara

      Reply Reply April 4, 2015

      There is no upper age limit Saurav. Try to look back at your performance during the recruitment event and identify the areas you could address.

  • Maja

    Reply Reply April 1, 2015

    Hello to everyone who is reading posts on this site.
    I was one of the participant of the Open Day Cabin Crew Recruitment Event Sarajevo 28th March 2015. It was my first time and I really did not prepare that much. Saturday was reserved just for CVs. I passed it very easy and I got invitation for the Assessment Day immediately, although at very beginning they said that we will be informed over the phone if they choose us. At the Assessment Day everything was smooth and I passed: English test, measurement&choosing word test. After that we have been told that we all passed and that our documents will be send to Doha, for Management to choose. We just needed to fulfill forms and to gave the to the recruitment team and have final interview. They also said to us that we need to do new photos according to their specification and to send them on Tuesday. The recruitment ladies explained in detail what make up and hairstyle should we use for photos. At final interview I was honest and told the true when they asked me what’s my biggest fear regarding the job. They were very polite and I thought that was it. I was very happy and excited. I finally got the opportunity! On Tuesday I went and did new photos, but when I came home and uploaded them, I saw e-mail from Qatar Airways in which they said “We regret to inform you that you have unfortunately not been selected on this occasion.” I was so surprised and wondered why did I make new photos? Why did they say that we passed when it was not quite true? Everything on that day was nice, except that last move. So I must admit that their policy is kind a strange, and there are no rules when they choose who to hire. So people, be careful and keep your eyes open until you see Doha, because you never know what’s next!
    Good luck to everyone…. Hope you will reach to the end 🙂 I just wanted to share this unique experience!

  • Ziningi

    Reply Reply April 1, 2015

    Hello Kara!

    I am from South Africa and I was given the opportunity to attend the Flydubai assessment day in Dubai. They kindly asked that I reply with my CV and photograph attached so that I can get a formal invitation…. but they havent replied to me in 5 days! I need to know the venue and time of the event soon, how do I contact them directly or more importantly what do I do? #ReallyWorried.

    Also.. how do i answer a question such as: why choose flydubai over Emirates?

    • Kara

      Reply Reply April 4, 2015

      Ziningi, here at Flight Attendant Central we only discuss Emirates, Etihad and Qatar Airways. I can’t help you with any advice about flydubai.

  • Nadine

    Reply Reply March 31, 2015

    hello dear Kara 🙂 !!! please please could u help me with an answer (no matter how much i tried to find a solution myself it jst doesn’t seem good enough to me so i thought asking for ur opinion)…..What should I do in a situation where i am a cabin crew and one of my passengers has made a request beforehead online for 3 vegetarian meals (1 for him and others for his 2 children) but when i have to serve them on the plane i realize i have left only 2 veggie meals………help Kara what would be the right thing to do here 🙁

    • Kara

      Reply Reply April 4, 2015

      Nadine, you can always look into spare meals from business class, crew meals, or even make him a tray with only vegetarian appetizers, fruits and other items you might have available on board. This situation is a daily occurrence is most airlines 🙂 There is always a way.

  • Frozan

    Reply Reply March 30, 2015

    Thank you so much for getting back to me so fast! You are such a great help!
    So I should take 6 passport size photos? Can I smile in these or they have to be what passport pictures are like? Also, in those photos should I try looking like and Emirates girl or just myself? Meaning, have my hair up and red lips?

    • Kara

      Reply Reply April 4, 2015

      Frozan, you should definitely be smiling. This photo might be in front of a recruiter who has never seen you before. If you already look like one of the cabin crew and you look friendly and smiling, you might be selected over somebody who has a long face and no makeup.

  • Frozan

    Reply Reply March 30, 2015

    Hi Kara,
    I read above that you are supposed to take 6 passport sized pictures, 2 full body pictures in a suit, and 2 casual. However, in my invitation it only says bring a CV, your photograph and a copy of the invitation. So do i take one picture or all that you have listed? I don’t want to bombard them with my pictures if they don’t need it .. thanks!

    • Kara

      Reply Reply March 30, 2015

      Frozan, for the open day you only need a copy of your CV and passport photos. If you reach to the final interview, you will need to provide more photos. You don’t need to take them with you in the first day, but it is better to be prepared shall you reach the final interview stages.

  • imane

    Reply Reply March 10, 2015

    Dear kara,

    I have another question is about the reference letter I didn’t get it because I didn’t finish my contract.

    If they ask me to bring it with me what I can tell them ?

    Thank you

    • Kara

      Reply Reply March 10, 2015

      Just tell them you are unable to get one. This should not be such a big issue.

  • imane

    Reply Reply March 10, 2015

    Dear Kara,

    Thank you for you reply,

    I want you to know that I wasn’t working in Emirate before, and my previous manager gave me the NOC .

    Thank you again for all your help

    • Kara

      Reply Reply March 10, 2015

      Anytime Imane!

  • imane

    Reply Reply March 9, 2015

    Hi Kara,
    Thank you for all your help!
    I would like to ask you 2 questions.
    I have an assessment day with emirate airline ,and the problem that I was working in the middle east and when I come back to my country because my dad was in the hospital, I didn’t resign they just give me a permission to visit my father then comeback to work, but I stayed home without resigning and more that 1year and half I didn’t work.
    What can I answer if they ask me why I left my job and if I resigned or not?
    Also I would like to know if it will be a problem for me? And if they ask me why you didn’t work until now what should I answer too ?
    Thank you for your help

    • Kara

      Reply Reply March 9, 2015

      Imane, you can tell them you returned to your home country to take care of your father and that is the reason why you were not working during this time. There is no specific question regarding “did you resign or not”. The common assumption is that you did or your employer finished their contract. If you tell the story as it is, you might not get the job as they will fear you will repeat this behavior.
      If you are applying for a job in the same country you lived before, you might want to check with the embassy in your country if your previous employer requested a ban for you. This is common if the employee did not legally finished their contract.
      Hope this helps.

  • istiyak

    Reply Reply February 28, 2015

    Hi kara

    I like to buy your book HOW TO PASS THE CABIN CREW INTERVIEW but unfortunately i am not yet credit card holder so there is any possibilities make payment via bank transfer or western union plz reply Asap .

    • Kara

      Reply Reply March 1, 2015

      Dear Istiyak,
      You can only pay for the book via credit card using this link
      https://gumroad.com/l/ODRt
      or by PayPal using this link
      https://www.e-junkie.com/ecom/gb.php?c=cart&i=1237444&cl=248016&ejc=2
      At this point we are unable to accept bank transfer, western union or any other methods of payment.

      If you don’t have a credit card, you could ask a friend or relative who might be willing to do the transaction on your behalf and them reimburse them the amount.

      I hope this helps.

  • Tanya

    Reply Reply February 23, 2015

    Hi Kara,
    Thank you for all the help!
    I have two questions, I applyed to emirates airlines and filled an online application. What I received after submitting it, is an email that says they have received my application, mentioning that if they don’t call me within 6 weeks then my application wasn’t successfull!
    As I can see while reading the questions below is that almost everyone got a direct invitation to the open day regarding there application! Is that true?
    My second question, concerning education, I’m still a freshman student at university is that a problem?
    Thank you for helping

    • Kara

      Reply Reply February 27, 2015

      Tanya, if you are planning to participate in an open day, there is no need for an invitation. If the event you are aiming to join is an invitation only assessment, you must have been shortlisted online and received the invitation.
      Your education is fine as long as you have the minimum requirement which is a high school diploma.

  • mia

    Reply Reply February 17, 2015

    Congrats for being eliminated! You just get your life back! Unless you want to try again and join a life in the middle east full of oppression, bullying, rediculous rules and threats! Enjoy!

    • Kara

      Reply Reply February 20, 2015

      Mia, everybody has a different experience and a different perception of what the cabin crew life is like. I lived in the Middle East for 7 years, I worked as a flight attendant and it was one of the most amazing experiences of my life. I personally never felt oppressed, bullied or threatened. Posting such strong but very general opinions on a website that helps people succeed in their interview is not at all helpful.

  • Denis

    Reply Reply February 17, 2015

    Hello Kara!
    I have recently been to the assessment day with one of the airlines from the Middle East. I was eliminated after the assessment group exercise. Could you tell me please if it is a good thing to actively use gestures while discussing a topic in a small group or it is better to keep my hands rested on knees while delivering my thoughts and ideas? Your insight would be much appreciated. Thank you.

    • Kara

      Reply Reply February 17, 2015

      It’s all about balance Denis. If you want to emphasize what you are saying, it’s ok to use a small hand gesture, however moving your hands should not be a constant.

  • Love

    Reply Reply February 13, 2015

    Dear Kara,

    Thank you for all the kind and humble replies and comments you gave to everyone who participated in this forum. It is really very helpful and i wish everyone a good luck getting in.

    Hi Kara it is my second time getting an invitation for a preliminary assessment for Cabin Crew Services Assistant on EK. My first one was 2 years ago and the second one will be happening on the 19th of February 2015. When i received the email yesterday i had this mixed emotions i was happy for the second chance, for the new hope and for the awakened dream to be part of EK, on the other hand sad for one reason only “the moles” on my face are pretty obvious (5 obvious moles) i remembered my 1st assessment with EK was pretty good until i saw the 2 Recruitment team observing each and everyone of us during the Short Film about EK history, i saw the kind Lady talking and point her finger on me to her colleague and i saw the reaction of NO and point her finger on her nose(where my very obvious mole at) – it was then i knew that having obvious moles in the face is a big NO NO to proceed into the next level. To cut the story short i received the small paper of unfortunately message 🙂 i was planning to remove all my moles in the face for the long time to have my hopes high of getting in, i am also saddened by the fact that it is not easy to just remove my moles cause it can also cause cancer. So i’ve moved on cause risking my life to get in is way too much. But then i received 2nd invitation and decided to be part of it again i am a dreamer so it is a matter of luck now, because grabbing an opportunity like this is the best thing to do whatever the results will be. If it’s for me for me i will just do my best again. Kara is it really a big NO NO if you have a pretty obvious moles? Thank you Kara. You are a blessing. Good Luck Guys!! 🙂

    • Kara

      Reply Reply February 17, 2015

      Love, a pleasant appearance is required for this job. There is no black and white rule stating moles are not accepted, however if they are very visible, can’t be concealed with makeup or if people always ask you about them, it might be the reason why you were rejected. Try again and let’s hope that is not the reason why you were not accepted last time 😉

  • eunice

    Reply Reply February 6, 2015

    hi kara
    this is truly helpful for me.but i was wondering what’s the aanswer for example 2 ,one about which emergency equipment should they take

    • Kara

      Reply Reply February 13, 2015

      This is just an example Eunice. The exercise is much longer and has more items on the list. The correct answer is irrelevant. How you interact with your team, motivate your choices and express disagreements are much more important factors to consider.

  • Cristina

    Reply Reply February 5, 2015

    Hi Kara,

    Thank you so much for your kind sssistance for all of us.
    I have two questions I need help with.

    1) List 3 things that you like and 3 things you don’t like of yourself and why ?

    2) What is your biggest regret?
    For the 2nd question reading all your replies I was thinking just to say : perhaps the wrong choise of school due to pressure from my parents …

    I appreciate in advance your feedback.

    • Kara

      Reply Reply February 13, 2015

      Cristina, second question’s answer is perfect. It is neutral and beyond your control.
      Tell me what were you thinking to answer for the first question and I will help you word it professionally. I don’t know you, so I obviously can’t answer this question on your behalf.

  • Diana

    Reply Reply February 2, 2015

    yes u make perfect sense! Thank u soooo much!!!!! ..so now just to check…could i talk let’s say (with a slight sense of humor too) about considering it a mistake the fact that i’ve decided just during the x-mas holidays to “pause” my diet and as a result i took abt two kilos 😛 :)))) this was jst a random example i could think of now, something like this would do or does it sound too strange?..another example i could think of would be saying that i consider it a big mistake not having applied earlier for this cc job…but this however may sound cheesy or cliche, even though for me it is the truth.

    • Kara

      Reply Reply February 3, 2015

      Diana, this is a job interview, and even though stopping your diet over Christmas is funny, is not really a good example to use at this point. The one with not applying earlier for the job is much much better 🙂

  • Sabrina

    Reply Reply January 30, 2015

    Hello dear Kara!

    Please can I ask concerning a question they usually ask at the AD (through the english test where they ask u to write an essay) but sometimes they also ask it at the FI: “what is the biggest mistake you ever done in your life? what you’ve learnt from it? / how you dealt with it?”

    Can you please give us an example of what we should answer to these questions, since I think it’s not a good thing to admit of making a big mistake 🙁 so we’re really stressed about what one should/could answer to such a question..

    Thank u so much in advance!

    • Kara

      Reply Reply February 1, 2015

      Sabrina, this is indeed a very difficult question to answer, however just the fact that you want to be prepared with a good answer says a lot about how important the interview is to you.
      A a general rule, stay away from admitting mistakes related to skills or experiences that are needed for the position you are interviewing for. Also, do not bring up topics that are too personal, such a choice of partners, family drama, etc
      Stay safe and talk about a neutral topic such as perhaps the wrong choice of schools due to pressure from your parents.
      Does this make sense?

  • Mandy

    Reply Reply January 21, 2015

    HI, Online application requires my presence on the Open Day?
    Cause i did it online and got this email today:
    “Thank you for applying for the position of QR6832 – Cabin Crew Recruitment Event Rio De Janeiro 24th January 2015 | Qatar Airways | Doha.OPEN DAY INVITATION Qatar Airways is pleased to invite you to an Open day for the role of Cabin Crew. Please see the following details:Venue : BELMOND COPACABANA PALACE – Avenida Atlântica 1702, Rio de Janeiro, CEP 22021 001, Brazil Date: 24th January 2015 Time: Anytime between 9 am to 5 pm”

    I really need to know, because if I have to show up I only got 2 days to find a way to get to Rio!
    Thankx

    • Kara

      Reply Reply January 22, 2015

      Yes Mandy, this is an invitation to the Open Day, not the assessment. You still need to go through the CV selection. And you must go there in person.

  • Abraham Ralph Muronzi

    Reply Reply January 17, 2015

    Awesome tips. Much appreciated

    • Kara

      Reply Reply January 19, 2015

      Anytime Abraham.

  • Noxy

    Reply Reply January 17, 2015

    Kara I would like to thank you for this site. it really gave me the push. To anyone reading this, “If you believe you can, you can…” today I am working for airline I have always seen in my dreams. I am living my dream today because when I walked in that room to be interviewed I told myself, “I want this!”
    Thanks for the support… 🙂

    • Kara

      Reply Reply January 19, 2015

      Congratulations Noxy and thank you for taking the time to write to me 🙂

  • Margie

    Reply Reply January 17, 2015

    Hi Kara, you’re indeed a blessing to us 🙂 I am also hoping to be part of those airlines, I am just concern about my mole beside my left eye, because I’ve attended qr cv submission twice and I am not sure if it’s because of my mole that I wasn’t able to to make it? May I also ask if emirates and etihad are strict when it comes facial moles? I’ll have it removed if needed. Thank you for your time 🙂

    • Kara

      Reply Reply January 19, 2015

      It shouldn’t be a problem if it’s not very visible Margie.

  • Nitin

    Reply Reply December 6, 2014

    Hello kara

    I have assessment day with emirates airlines. Could you please share me your experience.
    What kind of qus will be there in assessment form. Any sample assessment form can you forward to me.
    Also in below mention comments there is some discussion about the ebook. Can u please elaborate me about this book and what is the name of such book. So that it will be easy to search directly on search engines.
    Thnks
    Nitin

    • Kara

      Reply Reply December 9, 2014

      Nitin, you can read here the articles for advice on how to handle the assessment day stages:
      https://flightattendantcentral.com/advice
      For in-depth information, including CV templates, photos, 3 sample English tests, 3 group exercises, Math test and 101 Questions and Answers for the Interview, see the ebook ‘How to Become a Flight Attendant for airlines in the Middle East’
      https://gumroad.com/l/ODRt

      Have a great day,

  • Gyanendra

    Reply Reply December 2, 2014

    hai kara!

    i would like to as you something the assessment day, i have been invited for the assessment for etihad on 17th dec, so can i know what are the thing i need to take it with me on the assessment day.

    • Kara

      Reply Reply December 3, 2014

      You need to read carefully the emails they sent you Gyanendra. In the email it is mentioned you need to bring the registration form filled in plus all the documents listed at point 1.5.
      You can download a copy of the form here.
      Good luck!

  • Azamat

    Reply Reply November 30, 2014

    Hi dear Kara
    I applied for the Fly Dubai Cabin Crew position in Dubai. I pass all online stages now they call me for assessment day on 7 December. Could you tell me please what shoul I do?
    And how it will be ?
    Thank you so much

    • Kara

      Reply Reply December 2, 2014

      Azamat, here at Flight Attendant Central we only discuss the assessment process for Emirates, Etihad and Qatar Airways. Unfortunately I can’t help you with advice for any other airline.

  • Sean

    Reply Reply November 24, 2014

    Hello Kara, I applied for the Fly Dubai Cabin Crew position in Dubai but have been called for the assessment in Beirut, Lebanon. If I wrote to them to have the assessment in Dubai, would they agree?

    • Kara

      Reply Reply December 2, 2014

      Sean, my area of expertise is not with Fly Dubai. I am sorry I can’t help you.

  • rouba

    Reply Reply November 24, 2014

    Hi Kara,
    i would like to know how many time should i wait to collect the book( i live in Dubai) ? cause i have to go after two weeks to the assessment day.

    • Kara

      Reply Reply December 2, 2014

      Rouba, the book is available online. You will have immediate access to it on your smart phone, computer or tablet.

  • Vox

    Reply Reply November 7, 2014

    Hi Kara,
    Could you please provide me the best solution for the following role play scenarios;
    Ex:1
    i work in a hotel as receptionist. but there is no room for a customer who booked 2 weeks ago and just flew from somewhere for 17 hours, really tired and he also has a meeting in the evening. you have to provide a solution..

    Ex..2
    iam as a cabin crew on a full flight and there is angry passenger that complains that the woman with the kid behind him is very loud… you have to solve the situation

    Ex:3
    you work in cafeteria and the sugar finish you have a angry customer want cafee befor going to work found a solution to cals your customer because you can ‘t bring sugar from outside, you can be the customer or the air hostess

    Ex4
    i was a bride that had to go and pick my wedding cake, the cake had to be pink and black to match my dress.. i go to the shop and i find out that the cake is another color, i had to pretend to be very upset cuz the wedding is in the afternoon and there is no time.

    EX5;
    If iam a barista in cafe and has a customer who need broun sugar and we don’t have it

    Ex6
    Iam working as salesman and one customer wants to back his glass as he found it is broken and need his money back and dont have the recept?

    • Kara

      Reply Reply November 11, 2014

      Hi Vox,

      First of all, during the group exercise, you and your team may come to many solutions. There is no absolute truth when it comes to this stage of the assessment. Attitude is very important and your approach to the customer must be polite, empathetic, using active listening skills as well as in the best interest of both the customer and your company.
      Below you can find some solutions for your examples:
      Ex:1
      i work in a hotel as receptionist. but there is no room for a customer who booked 2 weeks ago and just flew from somewhere for 17 hours, really tired and he also has a meeting in the evening. you have to provide a solution..
      >>>Offer an upgraded room at another hotel in town and free chauffeur transfer to that hotel.

      Ex..2
      iam as a cabin crew on a full flight and there is angry passenger that complains that the woman with the kid behind him is very loud… you have to solve the situation
      >>>Try to find them another seat. If anybody else in the area complains that the child is too loud, approach the mother.

      Ex:3
      you work in cafeteria and the sugar finish you have a angry customer want cafee befor going to work found a solution to cals your customer because you can ‘t bring sugar from outside, you can be the customer or the air hostess
      >>>Apologize, then offer other options: honey, sweet and low, another beverage, etc.

      Ex4
      i was a bride that had to go and pick my wedding cake, the cake had to be pink and black to match my dress.. i go to the shop and i find out that the cake is another color, i had to pretend to be very upset cuz the wedding is in the afternoon and there is no time.
      >>>I am now quite sure what solution do you want me to provide here. If the role play wants you to be the upset bride, that’s pretty much all the thinking you have to do. If you are the bakery, then you must obviously work with the customer to find a solution that is acceptable for them and achievable for the bakery. You could add some pink and black elements to the cake if there is not enough time to redo it.
      EX5;
      If iam a barista in cafe and has a customer who need broun sugar and we don’t have it
      >>>Offer alternatives: white sugar, honey, etc.

      Ex6
      Iam working as salesman and one customer wants to back his glass as he found it is broken and need his money back and dont have the recept?
      >>>Look into the company policy and try to find out how else you can verify the purchase. Contact the accounting department or look into other ways the customer can provide you with proof of payment.

  • sory

    Reply Reply October 29, 2014

    I’m trying to buy the book but my card is maestro. Please if you have a solution i will be very happy because next week i will go for open day ..so i.must be ready. Thank youuuu :))

  • esha

    Reply Reply October 15, 2014

    Hello Kara
    Well i want to ask you if they make a medical check up for teeth at emirates training center?

    • Kara

      Reply Reply October 16, 2014

      Esha, you need to provide a panoramic dental x-ray before joining the airline. At the medical center in Dubai, you will only undergo a general medical checkup.

  • Jbql

    Reply Reply September 28, 2014

    I am so grateful that you replied. Thank you so much for your help… This means a lot to me. Thank you once again.

  • Jbql

    Reply Reply September 28, 2014

    Hi! How i wish ive seen this article before. It is really helpful. Im searching for guidelines everywhere for my up coming assessment day. This is gonna be my third time in the same airline and hoping to get in this time. I am always sent home after group activities. Please kindly help me, my concern is everybody was so fast on volunteering themselves to read and making suggestion, everytime i try to suggest they always have something to say and my suggestion was not considered. It also happened that on the list of the items to keep when the plane crashed i suggested the compass and been asked why do i have to use it if we dont even know where we are, and then i was blocked out and didnt make it to final interview. Please help… Thanks kara!

    • Kara

      Reply Reply September 28, 2014

      Jbql, during the group exercise you must show you are able to integrate into any group and contribute the best you can. This will be the situation when you go to work every day. On each flight you will meet new people and you have a new team to be part of.
      You can only be eager to contribute, say two-three things to help solve the issue, but don’t try to overpower others. It doesn’t really matter what you say in terms of correctness. What matters is how you motivate your choice and how you are able to stand your ground. Research a bit into assertiveness, this will help you. If you can afford it, get the book ‘How to Become a Flight Attendant for airlines in the Middle East’. There is a big chapter on group exercise. All the best!

  • Rodney Tavola

    Reply Reply September 18, 2014

    Hi kara….im a 24 year old male…a registered emergency and general nurse by proffession…im from fiji and we av our cabin crew cv drop off day on the 27th of september……and im interested in becoming a flight attendant……..i nid advice on this….please

    • Kara

      Reply Reply September 20, 2014

      Read through these articles Rodney
      flightattendantcentral.com/advice/

      All the best!

  • Sarah Salama

    Reply Reply September 9, 2014

    Thank you so much for this helpful tips… I have been invited to assessment day next month . I’m preparing myself..My question is what if i did my part in helping, listening, promoting one or two ideas but the rest of my team didn’t co operate .. how would i survive that??
    Thank you

    • Kara

      Reply Reply September 11, 2014

      Sarah, it is not something you need to worry about at this point. You can only do your very best and hope that the recruiters noticed that regardless of the level of cooperation of your team, you are doing your best to be assertive.

  • noxy

    Reply Reply August 15, 2014

    Hi Kara
    I have a friend who applied at one of the Airlines. He was supposed to get feedback on Sunday, since his medicals are being evaluated by the Airline’s clinic. He paincs about his lazy eye(amblyopia) on the left eye. His other eye is excellent. Will the lazy eye affect the potential of him getting the job. Has it happened before that a person with a lazy eye be rejected????

    Thanks

    • Kara

      Reply Reply August 15, 2014

      It all depends how good (or how bad) he can see with his both eyes, whether he wears correction and what type, etc . Based on the ophthalmologist report the airline will communicate if he is within acceptable ranges.

  • patrick

    Reply Reply August 1, 2014

    Hey Kara, am so grateful to find all this information that is so important to most of the big dreamers like me, I have a question, and for sure I will really be so grateful if u can offer me a reply, I have an open day for a cabin crew Interview 2weeks from today, I was reading about the most asked open ended question, that goes like, talk about yourself, one person was saying your previous job has nothing to do with this question, they are actually looking for you true personality, and another person was saying that your previous experience or current is the most important point her, and another person was saying they Actually want to see if your confident enough to to just talk about yourself, so am wondering whether there is a proper way of talking about yourself for someone to get what they want from you in just a few minutes thank you very much am so grateful.. cheers

    • Kara

      Reply Reply August 3, 2014

      Patrick, the answer to this question can be found in the guide 25 Questions and Answers for the final interview.
      You are participating in a job interview, so this question refers to your professional life. If you can add couple of relevant character traits in there that is wonderful, otherwise just stick to your most recent job and career accomplishments.
      During the interview the recruiters must see that you have what it takes to be part of their team. Show them that.

  • Shahi

    Reply Reply July 26, 2014

    Hi Kara,

    On 22 march 2014 I attended an Open day and participated the assesment day which resulted in no go.
    I receveid a mail but its shorter than 6 months period. May I attend or not? I am in the same city as i were in march.

    Thank you for applying to be Cabin Crew with Emirates Airline. We have shortlisted your application and would like you to attend a Recruitment day. Please bring an updated CV along with a photograph and a copy of this invitation.
    Date: 05 August 2014

    This event may take up the larger part of the day depending on the number of candidates. If you are successful you will be required to attend our selection process conducted over the course of the week. Any expenses incurred by you will not be reimbursed by Emirates.

    PLEASE BE ADVISED: If you have attended an assessment or interview for the cabin crew position within the last six months please do not attend the events listed. If any friends and colleagues would like to attend this event, please encourage them to apply online http://www.emirates.com/careers so that we can review their application.

    • Kara

      Reply Reply July 29, 2014

      Shahi, the official rule is to wait 6 months. As per this email, you can’t go, so just have the patience until after September 22. There are rumors however that applicants who didn’t reach the final interview are being accepted before the 6 months have passed. It is up to you to take the chance and try.

  • Urska

    Reply Reply July 9, 2014

    Dear Kara.

    First of all, your website has been really helpful. Thank you for all the efford you put it.

    I have a question about scars. I have a scar about 1.5-2 cm, but it is on the writs of my right hand. It is not so noticable, but if you pay attention you can spot it.

    So, do you think this can be the reason of rejection? Is it smart maybe to cover it up with some make up and a small bracelet?

    Thank you very much for your answer and keep up the good work 🙂

    Regards,

    U

    • Kara

      Reply Reply July 11, 2014

      Hi Urska, it is really up to the recruiters. Most are fine with a small scar. If the airline you apply for is Qatar, they are much more strict about scars and they will want to take a look at it.

  • Noxy

    Reply Reply July 9, 2014

    “A winner is a dreamer who never gives up.”

    Hi Kara!:-D like I said last year(10mnths ago), this year I did stand up for myself. I stopped dreaming!:-D I will keep u in suspense for now but so far so good(I don’t wanna jinx anything);-)
    I admire the middle east airline recruiters, they have an eye for passionate, dedicated and ambitous applicants. It was like they could see through my eyes how much I want to be part of the team!:-D it was my first time but i felt like i have been there before. It is because I have played the open day in my mind for years that when i finally walked in, it felt like a dream come true.

    • Kara

      Reply Reply July 9, 2014

      I can’t wait to hear your good news Noxy 🙂 Well done for not only believing in your dream, but also going for it!

  • isha jass

    Reply Reply April 22, 2014

    hi kara
    this is my first time interview I m very afraid could u plz help me how to crack interview.as becoz this is what I have wanted to do.I don’t want to loose this

  • Shahi

    Reply Reply March 25, 2014

    Hello Kara,

    My question is: Which abilities do we have to show during a role-play? They compare it with how you will deal with a unpredictable situation in the aircraft. An example for a role-play could be: A cruiseship is overbooked and you may not let the passenger on board (who made a reservation months ago) so you have to give her the bad news.

    Is it that you have to give options? Or is that you have to refuse her and farewell her to home?

    With kind regards

    • Kara

      Reply Reply April 15, 2014

      Hi Shahi,

      During a role play the most important aspect is empathy, followed closely by active listening skills, negotiation and the ability to identify and offer viable solutions for both the customer and the company.
      Whenever you see such a scenario, just ask yourself how would you like to be treated if it was you being refused service from a provider. When somebody paid for a service, they obviously expect to receive it. Sometimes that is not possible and the customer has absolutely no fault in this. So first of all, take responsibility for the mess up. Apologize. Second, offer your customer not only his money’s worth of alternatives, but something on top.
      Let’s say you can’t get him on that particular cruise. Then you get him 2 nights in the best hotel in town, meals paid plus a voucher to the spa and you get him on the next cruise and upgrade him to a sea view cabin. You can also offer the option of a cruise in the same day, but on a different route. With an upgrade of course. Now no matter what, both these options are better than not being on the cruise, so after your customer vents out his anger, he will accept one of these options. The last resort is of course a full refund, but when that is accepted, you lost that customer for good.
      I hope this all makes sense to you 🙂

  • Maroun

    Reply Reply January 30, 2014

    hey kara 🙂 i want to tell u that sunday i have an assessment in lebanon for emirates airlines . want to ask about what vicki says . we have to shout ?? we have to unrespect the other teams ??

    • Kara

      Reply Reply January 31, 2014

      Hi Maroun,
      As you read in this article and as I replied to Vicki, being successful at the group exercise is about knowing when to step up and also when to step down. As the position you interview for is an entry level non-managerial level, taking too much charge during the exercise is no a good sign, even when you try your best to involve your team members and be impartial. Best results are seen from candidates who just take more of a reserved stance and contributed an idea or two, but do not take lead of the task.
      Good luck on Sunday.

  • Fabrice

    Reply Reply January 16, 2014

    Hey kara! I want your help I jst got shortlisted for an assessment day after only my online application. Does this mean I won’t find many people there? And an other thing is I might not even making to that day, what would happen if I don’t make it? And what should I do?

    • Kara

      Reply Reply January 16, 2014

      Hi Fabrice, if the event you applied for is an assessment day, people who participate in the event are the ones who were shortlisted. That means they will be fewer than an Open Day and you will proceed directly to the various tasks and exercises. If you can’t make it to that specific event, you can advise the airline to change your date and location. This however may not always be possible, in which case you can reapply online for another event after 6 months.

      • marsa

        Reply Reply October 25, 2016

        hi Kara,
        i would like to know how i can advise the airline to change my date i mean how to contact them?
        thank you

        • Kara

          Reply Reply October 25, 2016

          Which airline Marsa?

  • Harry

    Reply Reply January 4, 2014

    Dear Kara,
    I’m 27 years old and I’m 5.3″ (162cm) do you think I can be a cabin crew for Middle East airlines??

    • Kara

      Reply Reply January 6, 2014

      Hi Harry,

      The minimum requirements in regards to age and height are:
      minimum 21 years old
      arm reach of 212 cm (on the tips toes)
      But there is much more to becoming a flight attendant than just that. I recommend you go through the articles here to discover how to handle the assessment process, https://flightattendantcentral.com/advice

  • Iliana

    Reply Reply December 19, 2013

    Hi Kara,

    Thanks for your great website.

    I really really desire to work for a very prominent Middle Eastern Airline 😉 There is an OD coming up.

    My concern is that I am actually 30 years old now. I have very direct customer service experience, and a lot of customer facing/service roles experience.
    But I’m worried they’ll see my age on the form and not even bother to get to know me.

    What do you think?

    • Kara

      Reply Reply December 20, 2013

      Iliana, there is no upper age limit to become a flight attendant for the airlines in the Middle East. I had a colleague who was hired at 42. If you have what it takes, you will be offered the position. Your experience is an asset. 🙂

  • Viki

    Reply Reply November 27, 2013

    Dear Kara,

    First of all thank you very much for all your texts on the website, they are most helpful, a real “life-saver” 🙂 when first preparing for the cabin crew interviews – as in my case… also the 25 Q&A are excellent.. I am most grateful, thank you. :)
    I would like to tell you about a recent experience I had with 1 of the 3 airlines’ assessment day and I would very much appreciate your opinion and expertise advice for further occasions.. Also maybe the rest of potential candidates reading your site can also benefit from this example. 🙂

    The interview process, as announced by the HR professional (on the open day) was to be slightly changed than the usual (so the presentation was not on the first day, but postponed and only for the candidates chosen for the final interview; thus we only left the CVs and that was it). On the second day, when invited to assessment, we started off with a “30 seconds self-introduction” (followed by the usual English test & essay and the 212 cm test). But what was the greatest change than the usual procedure is that the “group exercise” was replaced with a “Debate” – all of the selected candidates were divided into 2 teams debating with each other (maybe I haven’t read everything there is for assessment days and perhaps I am not informed enough, but I haven’t come across a “Debate” so far). Certainly, I do understand that it’s a company’s decision and I am perfectly fine with it, it is we who are looking for an opportunity to work for them…

    I have participated in debates and won (at the level of state competition) the 1. award as a member of a debate team, and 2. award as a debater. So I knew how debates are usually done, but this time I also had in mind all the other circumstances – that this was a Cabin Crew interview and that I should be respectful to the members of the opposing team, not to interrupt them when arguing their side of the story, call them by their names and not to do a one man show, but to work closely with my own team.. I have done all of that, especially patiently waiting for my turn to say something…..and everything of the above mentioned.. at the end I was actually the one from my team to assist before my colleague scored the goal! what better proof of team-play? Also I was very passionate in every part of the debate, but again not loud nor imposing.. moreover, during the preparation process (10 minutes) in my own team I took notes and although everyone said for me to be the main Speaker, I encouraged them all to take part (and use the notes we had all made), I always asked their opinion and offering few my ideas as well..

    But what happened?? Sometime in the middle of the debate, most of the candidates became really “aggressive” in their behavior, from raising their voice, to interrupting the others in order to defend their story, most rarely mentioning names, and there was no actual respect… Moreover, on occasion the whole debate looked like one big loud argument where the 2 teams could not even hear each other because 1-2 member of each were talking at the same time..

    Finally, her’s the problem – almost all of the “aggressive and disrespectful” ones had got to go in the finals, and five of us who behaved were dismissed.. ! I cannot express my surprise, and I can assure you, all the rest of the girls’ as well :(

    Can you tell me your opinion on this? Have you ever heard about a debate during an Assessment day? What would your advice for us be? What could we have done differently to improve our chances?

    Thank you very much in advance 🙂

    p.s. Sorry I wrote in such a detail, but I wanted you to have the whole picture as precise as possible.. 

    • Kara

      Reply Reply November 28, 2013

      Hi Viki,

      This is indeed the first time I hear about this kind of approach to the group exercise. I find it quite fascinating to read your opinion on how things went in there. The group exercise is supposed to be an opportunity for the recruitment team to see your true reactions, personality traits and skills in a non-threatening environment. Most people forget that the subject of this exercise is absolutely irrelevant. Weather you win or loose the debate doesn’t really matter, it is more about how you handled yourself as part of the team during the entire process. It is about knowing when to step up and also when to step down. As the position you interview for is an entry level non-managerial level, taking much charge during the exercise is not seen as a good sign, even when you try your best to involve your team members and be impartial. Best results were seen from candidates who just took more of a reserved stance and contributed an idea or two, but did not take lead of the task.
      So, even though I am not encouraging you to be somebody you are not in order to secure this job, think very well what this job means and what will you be expected to do once you have it: show up every day and integrate seamlessly in a new multi-cultural team, be able to follow procedures, work together with your colleagues to reach the goal of the flight, but in the same time respect the strict chain of command.
      Dont give up if this is really your dream 🙂

  • Lucy

    Reply Reply November 19, 2013

    Hi Kara, found you’re information very helpful. I have just found out i have been invited to the assessment day. I’m soo nervous and really want to be prepared. From you’re experience, is there any crucial do’s and dont’s? And what would you suggest how you dress on the day, is it really formal?? or informal ?? also, Im panicking about the numeracy test i will be having 🙁 maths is my weakness, is it difficult or basic maths ??, and i read somewhere that you must have 100%?? :/ i could go on and on, ha.. I would be grateful for any advice you can offer 🙂 x

    • Kara

      Reply Reply November 21, 2013

      Hi Lucy 🙂

      First of all you need to take a big breath and relax. The assessment day is a complex process, but it is not rocket science if you are prepared for it. Here are some articles that will help you
      https://flightattendantcentral.com/advice/
      And here is my book that has sample English and Math tests as well as 101 questions and answers for the final interview and much more practical advice so that you succeed from the first time
      https://gumroad.com/l/ODRt
      All the best!

  • fari

    Reply Reply October 17, 2013

    Hi kara dis is farah i love ur information- its just so complete and helpfull….. however can u plese help to answer me … IF i have a mother with a child , a pregnant woman, a doctor , a boy , an old man, and the aircraft is crashing whom will i save first three people and reason???

    how can i answr dis can u help me???
    plxxx if u can answer me on my email…. it would b a big help

    best wishes n gud luck

    • Kara

      Reply Reply October 21, 2013

      Fari, this is an excellent question. But the answer may not be what you are looking for. As I mentioned in the article, the group exercise has no right or wrong answers or approaches. No matter what answer you give, it is highly unethical to choose over other people’s lives. The group exercise however is about your group dynamics, how you agree or disagree with the rest of your team, how you reason your decisions and how you are explaining them to the rest of the team. Once you understand this and you practice at being a contributor to your group, rather than the person looking for just the correct answer, you will be successful through this stage of the assessment.

  • Rahul

    Reply Reply October 13, 2013

    Thnx for the tips.. I have a assessment for tiger airways coming up this Thursday.. kinda nervous but hopefulli everythin goes well.

    • Kara

      Reply Reply October 15, 2013

      Good luck Rahul 🙂

  • Mazhar

    Reply Reply September 23, 2013

    As tomorrow is my assessment day for cabin crew and i am searching out for some information regarding the t. I just PLUNGE to this page and noticed that its quite informative for the beginners and repeaters either.

    KEEP IT UP KARA, u will get your fruit for this assistance! 😀

    • Kara

      Reply Reply September 26, 2013

      You are very welcome Mazhar. How did your assessment go?

  • Noxy

    Reply Reply September 9, 2013

    Hi Kara:-D
    Thank you for replying. I really think I should apply too:-D It may sound clichè, “one step at a time.” That is what I tell myself all the time. I am a very big dreamer and as mature as I am (27years), experiences in life helped me prepare. I am ready to apply and hope my cover letter reflects who I really am and how passionate I am about being a flight attendant. I can’t wait to be in a room filled with people I share the same dream with. Even if I don’t make it the first I will keep trying until I have one foot in. Next year is the year I stand up for myself. Quite dreaming and make it come true! Thank you for this website!:-D

    • Kara

      Reply Reply September 9, 2013

      Noxy, I think this year is your year 🙂

  • Noxy

    Reply Reply September 9, 2013

    Hi Kara.
    Do people with aviation security apply too? I was a baggage screener at the airport.
    By the way, (Mr Ford) the passenger who didn’t get his diabetic meal always comes first because it’s a life threatening situation. That’s what I would add in my group and give others a chance to add their views or contribute:-)

    • Kara

      Reply Reply September 9, 2013

      Yes Noxy, you can apply 🙂 And yes, you are right. Mr Ford should get his meal first.

  • noxy

    Reply Reply September 8, 2013

    Wow! I loves the questions asked. They really bring groups together as to comming up the final, not correct but an answer that the group has agreed on. I love the one about the smoking individuals and non-smokers. I believe that people with different culture but same habbits can get along very well. Example, Maria from the US can share a room with Sofia from Egypt. I’m sure Sofia might like to share her greatest experiences in Africa while Sofia shares fun stories of her life in the US, while they are smoking and enjoying the beautiful view outside their apartment.

  • lok

    Reply Reply August 31, 2013

    Hi kara, i just need some help to give me some answers if u have time and u r free, i went to fly dubai interview last week and i was aked the group assessment about the sinking ship and need to safe 8 ppl out of 12 there was nelson mandela, queen elizabeth and rest were stars middle aged like angelina juli, beyonce etc but one was young who is justin bieber? can u give me any ides how to safe 8 ppl with best solution and whom to select?

    thanks

    • Kara

      Reply Reply September 1, 2013

      Hi Lok,

      For this type of task, there is no right or wrong answer. Any answer is unethical because you are deciding over the lives of other people. The only thing that is important during this exercise is how the members of your group interacted. What arguments did they use to back up their decision? Why Queen Elizabeth over Justin Bieber? Or why Justin Bieber over Queen Elizabeth? Did you agree or disagree? How did you defend your choices? During all group exercises scenarios, the result is irrelevant. How you reach that result however will decide who will stay and who will go home.

  • Cling2x

    Reply Reply June 27, 2013

    hi there Kara!

    I am really interested in this field (becoming a cabin crew).Im a female and I’ll be turning 27 this year. although I have great passion for this job. I cant help sometimes wondering if I can make it, since I have not graduated in college. Im only until 3rd year as a nursing student then I stopped for some reasons. Sometimes I get discouraged for this reason because Im aware of the tremendous competition. Do you think my chances is really slim of getting the job? I also have some dental concern, Is it ok for Middle East airline companies for their cabin crews to have some fixed bridged teeth or veneers? Philippine airlines here is very strict with their dental qualification. I hope you will take time to respond. I am really highly spirited with this job and is very hopeful but sometimes I also have some trash of negativity but I dont really intend to quit until I tried every game plans I’ve made no matter what..

    • Kara

      Reply Reply June 30, 2013

      Cling2X, the minimum requirement for this job is high school certificate. If higher education was required, they would have mentioned that.
      As for the dental, Middle Eastern airlines are not that strict. Your appearance must be pleasant, you teeth must be clean and your smile friendly. Even if you have veneers, you will not be rejected.

      Just remember that your negative thoughts will affect your outcome. Try to change your mindset.

      -Kara

  • Madalina

    Reply Reply February 17, 2013

    Hi Kara!

    Thank you for creating this website!!!
    I’m preparing myself to apply for Qatar and Emirates and I have some questions to ask:
    What should we answer at this questions??? I mean, the ones that you presented in the group exercise:

    1A – Mr. Smith – frequent traveller complains that he did not get a seat with leg room(We should tell him that we will go to check if it’s any seat available to offer him, but if we came with a bad answer, what should we say??

    10 C – Mrs. Jones traveling with a child and an infant did not receive a toy for her child
    It’ s quite enough to say “I am so sorry that this loveling child didn’t receive a toy, I will immediatly go to bring him the nicest toy …” ??

    The last ones, are quite the same.

    And regarding the smoking/non smoking exercise(I like it :D), I guess we should not consider the nationalities to make a decision, and if not, what’s left?Because one non-smoker has to share the room with a smoker(if it was for me, a non-smoker, the entusiasm to have this job it’s so big, that wouldn’ t be a problem to share it with a smoker :D)

    Thanks.

    That’s all(for the moment) 🙂

    Kisses,
    Madalina

    • Kara

      Reply Reply February 20, 2013

      Hi Madalina,

      I am happy you find the website useful. To answer your questions:
      1A – Mr. Smith – You can see what other available seats are in the plane and offer him options. ‘I have seat 1F available for you that has more leg room or we have row 10ABC available if you wish to have the entire row for yourself’
      10C – Mrs. Jones – Mostly what parents want is to have their children entertained and acknowledged. A child is mostly happy with anything he can bang on or play with so you can use plastic cups, papers and pen for drawing and my personal favorite, a paper signed by the captain and the entire crew, ‘Congratulations Baby Jones for your first flight with our airline’ Big impact 🙂
      As for the flat-mates exercise, yes, pairing them by nationality is not a good idea. Actually, how you solve the issue is absolutely irrelevant. Is how you and your group members agree and disagree on this certain topic, how you integrate in the group and how you reach a conclusion.

      All the best with your interviews,

      -Kara

  • Henna

    Reply Reply February 25, 2012

    can someone tell any flight attn program or school in FL?

  • Kaylee

    Reply Reply January 20, 2012

    This could not possibly have been more helpful!

  • Mmoniq

    Reply Reply January 16, 2012

    Very usefull information!

    M.

  • Brett

    Reply Reply January 14, 2012

    This is great advice! Thanks a lot..

  • Zara

    Reply Reply January 7, 2012

    This is really great! I didn’t find all this info anywhere else…

  • annie

    Reply Reply December 27, 2011

    I am planning to go for an open day from emirates here in london. This is very useful, thank you. Just to make sure I understand: i shouldnt be too active or overbearing, no taking over even if the exercise will be a failure. Instead try to help as much as possible and get everybody involved?
    annie

    • Kara

      Reply Reply December 31, 2011

      That is exactly spot on Annie! Well put…

      🙂

  • jo

    Reply Reply December 26, 2011

    i had the moon landing task when i went for my interview with emirates.

  • LisaMara

    Reply Reply December 25, 2011

    Merry Christmas to everybody and good luck in all the future interviews!

  • Miruna

    Reply Reply December 25, 2011

    Somebody once told me to remember that during the group assessment we are not competing against each other. All of us, or none of us can get the job. I think this is really important to add, as sometimes people can get really competitive thinking that only 1 or 2 from the group will get the job. It is not true.
    But this is a very nice guide, thank you!

    • Kara

      Reply Reply December 31, 2011

      That is very true Miruna,

      When put in a group people tend to act like it is a competition. In the group exercise of the assessment, the most important factor is co-operation. The more you help each other, the more chances you have to make it and get the job!

      -Kara

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